FAQs
At Cristal Creations, we’re here to make your shopping experience as smooth and enjoyable as possible. Below, you’ll find answers to some of our most frequently asked questions. If you need further assistance, don’t hesitate to reach out to us! 💌
1. What products do you offer?
We offer a wide range of products for every niche! From fashion 👗 to home décor 🏡, gadgets 📱, and gifts 🎁, we’ve got something for everyone. Whether you’re a pet lover 🐾, a techie, or a mama, we have unique items that suit your needs!
2. How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can use this to track your package directly via the carrier's website. 📦👀
3. Do you offer international shipping?
Yes! We ship worldwide 🌎. U.S. orders typically arrive in 3-5 business days, and international orders usually take 7-15 business days. Shipping times may vary based on your location and the shipping method chosen. ✈️
4. What should I do if my order is damaged or incorrect?
We’re sorry if something went wrong! Please contact us at support@cristalcreations.com with your order number and a photo of the damaged or incorrect item. We’ll make it right and send you a replacement or issue a refund. 💖
5. Can I return or exchange an item?
Absolutely! We want you to love your purchase. You can return most items within 30 days for a full refund or exchange. The item must be unused and in its original packaging. For exchanges, just contact us at support@cristalcreations.com to get started! 🔄
6. How do I place an order?
Simply browse our shop, choose your favorite products, select the desired size or color (if applicable), and click Add to Cart. Once you’re ready, head to checkout and fill in your shipping details to complete your order. It’s that easy! 🛒✨
7. Do you offer gift cards?
Yes, we offer gift cards 🎉 that can be used for any products on our site! They make the perfect gift for any occasion. You can find them on our store page and send them directly to the recipient’s email. 💌
8. How can I contact you for further questions?
We’re here to help! If you have any questions or need assistance, please email us at support@cristalcreations.com. Our customer service team will get back to you as soon as possible. 😊
9. Can I cancel or modify my order after it's placed?
We process orders quickly, but if you need to make any changes, please reach out to us as soon as possible at support@cristalcreations.com. We’ll do our best to assist you before the order ships! 🏃♂️💨
10. Do you offer discounts or promotions?
We love to give back to our customers! Keep an eye on our social media and sign up for our newsletter to get exclusive access to sales, discounts, and special promotions. 📲💸